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Returns/Refunds Policy

Returns happen. That’s ok. We want satisfied customers, so glance over these instructions or give us a ring:

  • You’ll need the order number you’re returning.
  • We accept unopened boxes returned within 30 days.
  • No explanation needed. Simply email us at returns@horseco.com with the order number and what you’re returning.
  • We’ll reply with an address to ship the products back to us.
  • When we get them we’ll contact you, and process the refund.
  • We cannot refund shipping costs.

Email: returns@horsco.com

Or call 937.790.4710